Astera Software is committed to providing high quality support to our customers.
Support is also provided during trial period. Astera’s support team, based in the
United States, is highly acclaimed for its responsiveness, product knowledge, and
general technical expertise. Support team works alongside our development team,
also based entirely in the United States, to identify and quickly resolve any customer
issues. We usually respond to customer support request within one business day.
Critical product issues requiring a hotfix or patch are resolved within 48 hours.
If you're an existing customer and require an update for your software, click
here.
Our support hours are 9 am to 6 pm Pacific Time. Additional coverage is available
for premium support customers. Please call 805-579-0004 for further detail.
Find answers to the most frequently ask questions about our products.
This section contains articles about issues and solutions.
Join in on discussions about Astera products with fellow community members as well
as Astera staffers. An excellent resource for finding the answer to your question.
Submit an inquiry to our support staff.
(Requires login)
Tech Support
To get immediate access to our critically acclaimed tech support email us at
support@astera.com or call us at 805-579-0004 ext 2
Monday - Friday 9 AM - 6 PM (Pacific Time) .