For immediate assistance from our knowledgable support team, log a ticket on our Support Site,
email us at support@astera.com
standard support hours: Monday - Friday 9 AM - 6 PM (Pacific Time) .
Astera delivers personalized, highly responsive support to our customers. We're here when you need us. No routing, no huge queues, no support scripts. Smart support for smart customers.
Of course, we also offer support for those using our trial. We want you to be our customers!
Astera’s US based support team is renowned for its responsiveness, in-depth product knowledge, and general technical expertise. The support team works alongside our US based development team to identify and quickly resolve any customer issues. We usually respond to customer support request within one business day. Critical product issues requiring a hotfix or patch are resolved within 48 hours.
General support hours are 9 am to 6 pm Pacific Time. Additional coverage is available for premium support customers. Please call 805-579-0004 for further information.
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