Ciena Uses Astera ReportMiner to Extract Key Data from Customer Purchase Order PDFs within Minutes
Ciena Corporation is a pioneer in the networking industry that provides networking services, software, and equipment to over 1500 customers in 35+ countries globally. It receives purchase orders in PDF format, comprising of customer requirements to initiate sales transactions.
With multiple POs received daily, account managers had to manually transcribe and verify order details and enter extracted values into the ERP system. This led to delays in booking and shipping customer orders, which affected customer experience and ultimately the bottom line. Ciena needed a solution that could cut the manual effort, save managers’ time, and speed up the order fulfillment process by automating the data extraction tasks.
After evaluating solutions, like Azure Form Recognizer, and PDF Focus, Ciena found Astera ReportMiner to be the best suitor for its data extraction and process automation needs. It now fulfills customer requests 15x faster, as processing purchase orders takes only 2 minutes instead of hours.