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Astera Software Wins a 2021 Best Customer Support Award from TrustRadius

July 25th, 2022

Astera Software is proud to be recognized by TrustRadius for providing outstanding customer support in the data integration software category.

best customer support award 2021

Team Astera was recently awarded the 2021 Best of Customer Support Award by TrustRadius. As one of the leading platforms for customer voice, TrustRadius only allows reviews from real, verified users to maintain integrity and transparency. For us at Astera, this honor means that we’ve managed to deliver high-quality, timely, and consistent customer service across all of our frontline channels.

This award highlights companies that have gone above and beyond to provide their customers with outstanding customer service in the year 2020.

Astera Software’s Customer Support Continues to Wow Customers Globally

For years, Astera Software’s customers have been signing the praises of our customer support. Over the years, we’ve seen a number of clients talk about how our team is always willing to go above and beyond to solve their issues from technical problems to use-case related assistance, and even general queries. While everyone at Astera Software is ecstatic to see that our customer support team’s efforts are officially getting recognized, we’re still committed to going that extra mile and providing the exceptional service that our customer expect.

Here’s what our CEO, Ibrahim Surani, has to say about our customer support: “Our senior management, including myself, frequently visit customers to understand their use cases, discuss their experience with our product and support, and solicit their feedback on upcoming features.”

To win the Best Customer Support Award, each nominated organization had to receive 10 TrustRadius reviews in the past year that featured specific mention of their product’s customer support. Winners also had to rank in the top three positions of their category in terms of what percentage of positive responses they earned this year. Additional vetting via textual review analysis was also performed by the TrustRadius research team.

Here are some of the glowing reviews our customers left on TrustRadius:

“Astera support team is one of the key ingredients that makes using Astera products a very wise choice. The support team is quick to respond, helpful, understands our requirements/needs and customizes the outcome to match that. The readiness to help us out with activities that typically would fall into our realm like software install, workflow config (even in simple straightforward cases), upgrades, etc, is what makes this one of the best support teams we have worked with.”

– Director at an Accounting Company

Our support teams are also known for creating sample projects to walk customers through the solution to any problems or challenges they might be facing.

“I like their support a lot. They are quick. Normally, I get a response back within one or two hours, which other companies cannot do. Also, I can see they are trying hard to help us to resolve the issues. They even spend the time to create the example projects for us to help us understand and fix the issue.”

– Employee at an Oil and Energy company

Here’s another review that shows how Astera Software’s customer support teams go above and beyond to help our customers.

Astera’s support team responds quickly and will always provide a solution. If something is not understood they set up a quick conference call to get clarification. There has never been a time where they told me there was not solution to my issue.

-Amanda Moede, Health Plan Data Analyst at Children’s Community Health Plan

 

Want to experience the power of Astera Software’s tools first-hand? Request a demo or sign up for a free trial here.

About Astera Software

Astera Software is a leading enterprise-grade data integration, data extraction, and data warehousing solution provider. Headquartered in Westlake, California, the company focuses on delivering products and solutions that are intuitive and easy to use for both business and technical users. Since 2009, Astera’s solutions have been trusted by many government departments and Fortune 500 companies, including USDA, US Dept. of VA, Xerox, HP, Novartis, Raymond James, and more.

For additional information and regular updates, visit the company’s website or FacebookTwitter, and LinkedIn pages.

 

About TrustRadius: 

TrustRadius helps technology buyers make better decisions by showing them real reviews by real customers.  The company is headquartered in Austin, TX and is used by over 1 million B2B technology buyers each month to make informed purchasing decisions.

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